Gray Goldfish

Jack Welch

“There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.” -Jack Welch

Jack Welch was a titan of industry. He passed away last year in Connecticut. Nicknamed “Neutron Jack,” he led General Electric for two decades. Over that period, GE’s market value increased by 4,000%. Fortune once called Jack the manager of the century. Two decades later, many of his practices have been called into question. That […]

“There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.” -Jack Welch Read More »

The Bezos Effect

The “Bezos Effect” on Customer Experience

The “Bezos Effect” on Customer Experience. It’s hard to think of anyone who pushed for customer-centricity and a focus on experience more than Amazon founder and soon-to-be Ex-CEO Jeff Bezos. Steve Jobs once remarked, “You’ve got to start with the customer experience and work backwards to the technology.” Bezos took this to heart. His vision

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