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Walt Disney’s idea of “PLUSSING”

Walt Disney’s idea of “PLUSSING”

"Snow White is dead to me." Why did Walt Disney prefer amusement parks over movies? A year ago I watched "The Imagineering Story" on Disney+. The miniseries chronicles the origin and development of WED Enterprises. Why WED? WED stands for Walter Elias Disney. The...

Imagine a gift that comes with a crowbar

Imagine a gift that comes with a crowbar

Imagine a gift that comes with a crowbar. "I received a box that contained a wooden crate similar to the dad on 'A Christmas Story' when he received his 'Major Award' that turned out to be a leg lamp. The box also included a crowbar and instructions to 'limber up'...

Ketchup has both a saucy and fishy history

Ketchup has both a saucy and fishy history

Ketchup has both a saucy and fishy history. The word stems from the word Malay word "kecap." Back in the 17th century, catsup comprised of spicy, pickled fish sauce and was popular in Europe. Europeans resisted putting tomatoes in catsup. Why? Because they looked...

The “Bezos Effect” on Customer Experience

The “Bezos Effect” on Customer Experience

The "Bezos Effect" on Customer Experience. It's hard to think of anyone who pushed for customer-centricity and a focus on experience more than Amazon founder and soon-to-be Ex-CEO Jeff Bezos. Steve Jobs once remarked, "You’ve got to start with the customer experience...