stan@purplegoldfish.com

+1 (919) 360-4702

TALK TO STAN

Meeting Professionals

#the1299

YOUR DAILY DOSE OF DX BRAND, CUSTOMER, AND EMPLOYEE EXPERIENCE

+1.919.360.4702

stan@purplegoldfish.com

HOW TO DEAL WITH ME MEMO

HOW TO DEAL WITH ME MEMO

We can’t please everyone in life. But as a leader, we can help our team to understand our apparent weaknesses. It’s important, to be honest with our employees about our strengths and weaknesses. This will help team members to foster honesty about their strengths and...

Customer Service For Anything: Powered by Zappos

Customer Service For Anything: Powered by Zappos

“Our business is based on repeat customers and word of mouth. There’s a lot of value in building up our brand name and what it stands for. We view the money that we spend on customer service as marketing money that improves our brand.” This quote by Tony Hsieh to...

What’s your B.A.N.G?

What’s your B.A.N.G?

What's your B.A.N.G? A BANG is not to be confused with a BHAG. Defined by Jim Collins in "Built to Last": “A true BHAG (Big Hairy Audacious Goal) is clear and compelling, serves as unifying focal point of effort, and acts as a clear catalyst for team spirit. It has a...

Intentoinal Imperfection

Intentoinal Imperfection

Are you willing to use your rough edges or create deliberate flaws to be different? Perhaps you should intentionally leave something "out" or "in" to create imperfection? This practice in Japan is called Wabi-Sabi. Wabi-Sabi is based on the belief that nature is...