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YOUR DAILY DOSE OF DX BRAND, CUSTOMER, AND EMPLOYEE EXPERIENCE
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stan@purplegoldfish.com

Jumbo Supermarket creates slow checkouts on purpose
This is amazing! Dutch retailer Jumbo Supermarkten has created "slow checkouts." Hat tip to Wendy Lloyd Curley for sharing this pink goldfish with me yesterday. Called "Klets-Kassa" (translated to Chat Checkout) these are slow checkout lanes where...

The Art of Differentiation and Superior Customer Service
Want to Build A Bulletproof Brand? In this podcast, I chat with Ben Albert about the “Art of Differentiation and Superior Customer Service” Here is our conversation on Episode #50 on the Learn - Speak - Teach podcast: https://www.youtube.com/watch?v=QiEuhP8lU0M...

Equinox did not accept any new memberships on New Years Day
This is a bold example of the Pink Goldfish of Opposing. And they took a full-page ad in The New York Times to tell the world that their members "don't speak January." Equinox VP & Executive Creative Director Will Mayer shared the reasoning on Linkedin: "January...

My word of the year is…
My word of the year is... Confession: I usually want to punch people in the throat when I hear the beginning of the sentence above. But, I'm going to make an exception in order NOT to be a hypocrite. Because I've picked one word. But mine isn't for just 2023. My next...

Capital One Auto Navigator and 9 other tips for buying a car
OK ... every five years or so I go down the rabbit hole of buying a car. I learn something new each time. Fresh off of buying my pre-owned Tesla, this post shares 10 tips for buying a car in 2023. 1. Where is the value? If you want value, buy a pre-owned car with low...

Wednesday Jeffersonian Lunch
I'm starting a new tradition in the Triangle in 2023. It is called Wednesday Jeffersonian Lunch. A Jefferson what? What exactly is a Jeffersonian Lunch? Thomas Jefferson was known to invite thought leaders and influencers of his time from various backgrounds to...
The New Goldfishmobile is a Tesla
I’m blaming this on Hertz and Rita Aquilina. Back in May I had the honor of speaking to BNI Australia. Frederick Marcoux, Avinash Sequeira, and the entire team put on a wonderful National Conference in Sydney. They arranged for a BNI member to pick me up from the...

Delta Air Lines and Free WIFI
Delta Air Lines is offering a "little something extra" for passengers. I recently flew from Atlanta to Chicago. An announcement caught my attention... Delta announced they were offering free WIFI on the flight. As long you were a SkyMiles member (you could sign...

Are You a One-Percenter?
It was meant to disparage some motorcycle riders. After an incident in Hollister, California in 1947, the American Motorcycling Association allegedly said, “99% of the motorcycling public are law-abiding; there are 1% who are not.” Instead of seeing this as an insult...

This is the ONE thing that causes most presentations to fail…
It's DISCOVERY. Failing to give your audience time to process new ideas/concepts and allow them the space to discover how to implement what they've learned. Big thanks to Victoria Tracy Ringwood and Nikki Jones for providing me the opportunity to present to KONICA...