LATE SEPTEMBER 2017 Why a Purple Goldfish? The littlest things can make the biggest difference. In 2009, I had a moment of truth. This moment, surprisingly at Kimpton Hotels, changed the way I look at the customer experience. Kimpton really understood how big of a...
LATE AUGUST 2017 Stan Phelps Shares Five Quick Things Can’t believe we are on the doorstep of September. Here’s a video of five quick updates I wanted to share. I’m super excited about #5. 1. New book just launched – Bar Tricks, Bad...
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