by Stan Phelps | Nov 10, 2021 | Purple Goldfish
Do you know the VM Matrix for customer experience?The V stands for value and the M for maintenance. These two elements have the biggest impact on CX in my opinion.I ascribe to the definition of Customer Experience shared by my friend and fellow speaker Mike...
by Stan Phelps | Nov 9, 2021 | Pink Goldfish
Being humble pays in business. Entrepreneurs who demonstrated humility were more able to get funding from investors. The Wall Street Journal shared the findings of a recent study published in the Academy of Management Proceedings Journal. Big thanks to my...
by Stan Phelps | Nov 8, 2021 | Green Goldfish
Are you prepared for the Great Resignation? Retention is the new black. Here are 11 Takeaways on Employee Engagement from Green Goldfish 2.0:1. It starts with engaged employees. Satisfied employees lead to satisfied customers. Long-term employees lead to long-term...
by Stan Phelps | Nov 5, 2021 | Pink Goldfish
In 1994, New Jersey Gubernatorial Candidate Jack Ciattarelli led a ban on swearing. Are you f#*king kidding me?Nope.The measure actually passed the Raritan borough council in a 5-0 vote.Did this sh*t ordinance get enforced?Nope.The local police chief opposed the...
by Stan Phelps | Nov 4, 2021 | Pink Goldfish
Monet sucks. That was the consensus of critics. The rapid, sketch-like execution shocked the art world in the 19th century.Yesterday, I visited the J. Paul Getty Museum in Los Angeles. This was the third amazing museum I’ve had the opportunity to experience in...
