by Stan Phelps | Feb 16, 2021 | Green Goldfish
Ketchup has both a saucy and fishy history. The word stems from the word Malay word “kecap.” Back in the 17th century, catsup comprised of spicy, pickled fish sauce and was popular in Europe. Europeans resisted putting tomatoes in catsup. Why? Because they...
by Stan Phelps | Feb 15, 2021 | Purple Goldfish
Many organizations talk about superior service and the importance of going the extra mile for customers. How many though actually walk the talk? To steal an immortal line from former Texas Governor Ann Richards when describing George W. Bush, customer service is...
by Stan Phelps | Feb 13, 2021 | Green Goldfish
“Satisfied employees lead to satisfied customers. Long-term employees lead to long-term relationships with customers.” Employee experience matters. This is one of 11 takeaways from the book Green Goldfish 2.0, co-authored with Lauren McGhee. Here’s a...
by Stan Phelps | Feb 12, 2021 | Pink Goldfish
“Never let the truth get in the way of a good story.” Over 100 million people watched the #SuperBowl LV. After the commercials, the Halftime show is always a highlight. But I have to admit I didn’t know much about the artist and I had no clue about...
by Stan Phelps | Feb 11, 2021 | Gray Goldfish
The “Bezos Effect” on Customer Experience. It’s hard to think of anyone who pushed for customer-centricity and a focus on experience more than Amazon founder and soon-to-be Ex-CEO Jeff Bezos. Steve Jobs once remarked, “You’ve got to start with...
