TAO OF TED: BE CURIOUS, NOT JUDGMENTAL

TAO OF TED: BE CURIOUS, NOT JUDGMENTAL

“Stay curious, not judgmental.” Thanks to Tim Letscher of Slalom who shared the quote and made the reco to watch the Apple+ series, “Ted Lasso.” For background, Ted Lasso (Football coach now soccer manager for Premier League AFC Richmond played...
3 Ways To Manage Waiting

3 Ways To Manage Waiting

There are only 3 ways to manage waiting in customer experience. We allegedly spend 10 percent of our lives waiting. I know it’s true because I once read on the Internet. #truestory Waiting is inevitable for your customers, especially if you have a successful...
THERE’S MORE TO LIFE THAN THE WHOPPER

THERE’S MORE TO LIFE THAN THE WHOPPER

THERE’S MORE TO LIFE THAN THE WHOPPER. That’s the headline from BURGER KING® UK on a recent Facebook post. This “pay it forward” moment is a great example of the Pink Goldfish concept of Opposing. It is normal to promote your own products and...